Privacy Policy

Troxis takes your privacy seriously. This policy explains what personal data we collect when you visit our website or engage with our services, how we use it, who we share it with, and what rights you have over it. We have written it in plain language because we believe you deserve to understand it without a law degree.

If you have any questions about this policy or how we handle your data, please contact us at: contact@troxis.co

Who We Are

Troxis provides engineering solutions and tech talent to businesses worldwide. We cover everything from software delivery and technology consulting to specialist staffing and dedicated team deployment.

For the purposes of applicable data protection law, Troxis is the data controller responsible for your personal data.

Registered address: Delaware, United States

Contact email: contact@troxis.co

What Data We Collect

We collect personal data in the following ways:

Data You Give Us Directly

When you fill in a contact form, book a discovery call, subscribe to updates, or send us an email, you may provide:

• Your full name
• Your email address
• Your company name and job title
• Your phone number
• The content of your message or enquiry

Data We Collect Automatically

When you visit our website, we automatically collect certain technical information, including:

• Your IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring URL (the page that brought you to our site)
• Date and time of your visit

This data is collected using cookies and similar tracking technologies. See Section 7 for our full Cookies Policy.

Data From Third Parties

We may receive data about you from third-party sources such as LinkedIn, referral partners, or event organizers, where you have provided your details in the context of a business interaction with Troxis.

How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and fulfil your service requests
• To send you proposals, statements of work, and contract documentation relevant to an engagement
• To send you updates, insights, or marketing communications where you have opted in or where we have a legitimate interest in doing so
• To improve our website and understand how visitors engage with our content
• To comply with our legal obligations
• To protect the security and integrity of our business and your data

We do not sell your personal data to third parties. Ever.

Our Legal Basis for Processing

We process your personal data on the following legal bases under applicable data protection law:

• Contractual necessity to fulfil or prepare to fulfil a contract with you or your organization.
• Legitimate interests to conduct and grow our business, provided our interests are not overridden by your rights. This includes sending relevant business communications to professional contacts.
• Consent where you have explicitly opted in, such as subscribing to our newsletter or agreeing to cookies.
• Legal obligation requiring us to process data to comply with applicable law.

You may withdraw consent at any time where consent is our legal basis. This will not affect the lawfulness of processing carried out before withdrawal.

Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share your data with trusted third parties only where necessary:

• Service providers who support our operations, such as our CRM platform, email delivery service, cloud hosting provider, and analytics tools. These parties process data on our behalf and are contractually bound to protect it.
• Professional advisors, such as lawyers or accountants, where required for a specific engagement.
• Regulatory or law enforcement bodies where we are legally required to disclose information.

All third parties we engage are required to handle your data securely and in accordance with applicable data protection law.

International Data Transfers

Troxis operates globally. If we transfer your personal data outside your jurisdiction, for example, from the United States to another country, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant data protection authority, or that the transfer is to a country with an adequacy decision in place.

For more information about the safeguards we use, contact us at contact@troxis.co.

Cookies

Our website uses cookies small text files placed on your device to make the site function correctly and to help us understand how it is used.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. These cannot be disabled. They do not collect personal data for marketing purposes.
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most visited, where traffic comes from, and how long people stay. We use this to improve our content and experience.
• Marketing Cookies: Used to deliver relevant advertising and track campaign performance. Only placed with your consent.

Managing Your Cookies

You can control and manage cookies through your browser settings at any time. You can also update your preferences using the cookie consent banner displayed on your first visit to the site.

Note that disabling certain cookies may affect the functionality of our website.

How Long Do We Keep Your Data

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.

• Enquiry and Contact Data: 24 months from last interaction
• Client Engagement Data: 7 years (legal and financial compliance requirements)
• Website Analytics Data: 26 months (standard retention)
• Marketing Opt-in Data: Until you unsubscribe or withdraw consent

When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access to request a copy of the data we hold about you.
• Right to rectification to ask us to correct inaccurate or incomplete data.
• Right to erasure to request that we delete your data, subject to legal retention requirements.
• Right to restriction to ask us to limit how we use your data in certain circumstances.
• Right to data portability to receive your data in a structured, machine-readable format.
• Right to object to processing based on legitimate interests, including for direct marketing.
• Right to withdraw consent where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at: contact@troxis.co

We will respond within 30 days. We may need to verify your identity before fulfilling a request.

How We Protect Your Data

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure. These include:

• Encrypted data transmission (HTTPS/TLS)
• Access controls and role-based permissions
• Regular security assessments and penetration testing
• Staff training on data handling and security practices

No method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately at contact@troxis.co.

Third-Party Links

Our website may contain links to third-party websites, tools, or platforms. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data to them.

Children's Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us, and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes, we will make reasonable efforts to notify you directly, for example, by email if you are a client or subscriber.

How to Contact Us or Complain

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us first. We would like the opportunity to resolve it directly.

Email: contact@troxis.co

Post: Delaware, United States